Fanatical Customer Success | ThoughtTrace

Creating an Effortless Customer Experience

Your success is our priority. The ThoughtTrace Customer Success Team serves as your guide to achieving an amazingly fast Time to Value with the ThoughtTrace platform. From the kickoff call to the first win and beyond, we will usher you through an easy to follow path to success, sharing valuable insights every step of the way.

Start Learning on ThoughtTrace Academy

The Customer Onboarding Experience

Easy. Fun. Lightning-Speed Time-to-Value. The ThoughtTrace Effortless Experience begins on day 1 with a dedicated onboarding coach and a success plan catered to your needs. Our Customer Success team is dedicated to making your onboarding process seamless, effective, and fast.

Resources Dedicated to Customer Success

ThoughtTrace Academy

ThoughtTrace Academy is a self-service online learning platform, offering an easy and interactive way for you to become an expert in the ThoughtTrace software. ThoughtTrace Academy ensures all customers have the tools they need to use ThoughtTrace effectively to make an impact on the business. ThoughtTrace Academy offers:


Live Remote Workshops

Live Remote

Video Courses to fit your unique needs

Video Courses to
fit your unique

Quick-start guides & industry webinars

guides & industry

Certification Series


ThoughtTrace Certification

Join the industry professionals who are expanding their skills and building credentials by becoming ThoughtTrace Certified. Certified status lasts indefinitely, and tells organizations that you are an expert in leveraging the leading Document Understanding and Contract Analytics AI platform.

We offer multiple certification courses, and they are approved by a variety of organiations as Continuing Education credits.

3 Certification Courses

Multiple Certification

Enhanced Learning

Taught by Certified
ThoughtTrace Experts

Lasts Indefinitely

Lasts Indefinitely


Join our growing community and play an active role in building the future of ThoughtTrace! In addition to live networking events, our annual REALIZE Conference, and customer-led user groups, we have an online Community Portal with tons of resources and opportunities for collaboration. Bounce ideas off of industry peers, suggest application enhancements, join discussions, and receive behind-the-scenes information.

Get Support

Get Support

Product Updates


Community Discussions

Community Discussions

Feedback Portal


Partnering for Customer Success

Cutomers are at the heart of everything we do, and we join forces with likeminded companies to bring value-adding benefits to our customer-base. ThoughtTrace is proud to partner with other leading organizations including global technology and service providers, software providers, and consulting organizations to mutually deliver best-in-class technology and business solutions.

Learn more about the Partnership Program

Annual REALIZE Conference

With workshops, exclusive product roadmap announcements, learning tracks, customer use cases, expert panels, and more, REALIZE attendees walk away with new connections and endless insights.

Read about REALIZE 2019